Privacy Policy
Last updated: April 2026
This policy explains how The Takeoff Harbour collects, uses, stores, and protects your personal information when you use our website or services.
1. Who We Are
The Takeoff Harbour ("we", "us", "our") is a premium growth company providing digital services including content creation, SEO, GEO, website development, automations, and consultation. Our website is thetakeoffharbour.com. You can contact us at thetakeoffharbour@gmail.com.
2. Information We Collect
We collect the following categories of personal information: • Contact information: your name, email address, and the message you submit through our contact form. • Booking data: if you schedule a call via Calendly, Calendly collects your name, email, and time zone subject to their own privacy policy. • Analytics data: page views, session duration, device type, browser, and approximate country-level location, collected through Google Analytics 4 (GA4). • Technical data: IP addresses and server request logs collected automatically by our hosting provider (Vercel). We do not collect payment card details, government identification numbers, or sensitive personal data.
3. How We Use Your Information
We use your personal information only for the following purposes: • To respond to your enquiry or contact form submission. • To schedule and conduct introductory calls you have booked. • To send relevant service information, where you have provided consent. • To analyse and improve our website performance using aggregated analytics. • To comply with our legal and contractual obligations. We do not sell, rent, or trade your personal data to any third party. We do not use your information for automated profiling or targeted advertising.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal bases for processing your personal data are: • Consent: for sending marketing communications (you may withdraw at any time). • Legitimate interests: for analytics and improving our service, where these interests are not overridden by your rights. • Contractual necessity: for responding to service enquiries and fulfilling engagement agreements. • Legal obligation: where required by applicable law.
5. Cookies
Our website uses cookies solely for analytics (Google Analytics 4). No marketing, retargeting, or third-party advertising cookies are used. You may disable or delete cookies at any time through your browser settings without affecting your ability to use the site. By continuing to use the site, you consent to analytics cookies. A cookie preference banner will be implemented prior to any change in cookie usage.
6. Third-Party Services
We use the following third-party services which may process your data: • Google Analytics 4 (analytics) — privacy.google.com • Calendly (appointment scheduling) — calendly.com/privacy • Resend (transactional email delivery) — resend.com/privacy • Vercel (website hosting and infrastructure) — vercel.com/legal/privacy-policy Each of these providers operates under their own privacy policy. We have data processing agreements in place where required by law. We do not authorise these providers to use your data for their own purposes.
7. Data Retention
We retain personal data only for as long as necessary: • Contact form submissions: up to 24 months, or until you request deletion. • Client engagement data: for the duration of the engagement and 7 years thereafter, as required for financial and legal recordkeeping. • Analytics data: up to 14 months per Google's default GA4 retention policy. • Server logs: up to 30 days per Vercel's standard retention. You may request earlier deletion at any time (see Section 8).
8. Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal data: • Access: request a copy of the data we hold about you. • Correction: request that inaccurate data be corrected. • Deletion: request that your data be deleted ("right to be forgotten"). • Restriction: request that we limit how we process your data. • Portability: receive your data in a structured, machine-readable format. • Objection: object to processing based on legitimate interests. • Withdrawal of consent: withdraw any previously given consent at any time. To exercise any of these rights, email thetakeoffharbour@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include HTTPS encryption, access controls, and use of reputable third-party infrastructure providers. While we take reasonable precautions, no method of transmission over the internet is 100% secure.
10. International Transfers
Your data may be processed in countries outside your own, including the United States, where our third-party service providers operate. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms, in accordance with applicable data protection law.
11. Children's Privacy
Our website is not directed at children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page reflects the most recent revision. Where changes are material, we will make reasonable efforts to notify you. Continued use of the site after any change constitutes acceptance of the updated policy.
13. Contact and Complaints
For any privacy-related questions, requests, or complaints, contact us at: thetakeoffharbour@gmail.com If you are located in Australia, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. If you are in the EEA, you may contact your national data protection authority.