Terms of Service
Last updated: April 2026
Please read these Terms carefully before using this Site or engaging our services. These Terms form a binding legal agreement between you and The Takeoff Harbour.
1. Acceptance of Terms
By accessing or using thetakeoffharbour.com (the "Site") or engaging The Takeoff Harbour for any service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Site or engage our services. These Terms apply to all visitors, clients, and anyone who accesses or uses the Site.
2. Services
The Takeoff Harbour provides digital growth services including, but not limited to: ghost writing, SEO (Search Engine Optimisation), GEO (Generative Engine Optimisation), website development, business automation, content management, and strategic consultation. All paid engagements are governed by a separate written Service Agreement or Statement of Work signed by both parties. These Terms apply to general use of the Site and supplement — but do not replace — any signed engagement agreement.
3. No Guarantee of Results
All services are provided on a best-efforts basis. The Takeoff Harbour does not guarantee specific outcomes, including but not limited to: search engine rankings, revenue growth, lead generation numbers, website traffic figures, or AI citation frequency. Results depend on many factors outside our control, including client cooperation, third-party platform changes, and market conditions. Any projections, case studies, or examples referenced on this Site are illustrative only and are not a guarantee of similar results for any client.
4. Intellectual Property
All content on this Site — including but not limited to text, design, code, illustrations, brand marks, and visual assets — is the exclusive intellectual property of The Takeoff Harbour and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any Site content without prior written consent. Deliverables produced under a paid client engagement transfer to the client upon receipt of full payment as specified in the engagement agreement, except for any underlying frameworks, tools, or proprietary systems developed by The Takeoff Harbour, which remain our property.
5. Client Responsibilities
Clients are responsible for: • Providing accurate, timely information and materials required for service delivery. • Reviewing and approving deliverables within agreed timeframes. • Ensuring they hold all necessary rights to any content, images, or data provided to us. • Compliance with applicable laws in their jurisdiction regarding their business operations. Delays caused by failure to meet these responsibilities may affect delivery timelines. The Takeoff Harbour is not liable for such delays.
6. Payment Terms
Payment terms are defined in each engagement agreement. General terms: • Invoices are due on the date specified in the invoice unless otherwise agreed in writing. • Late payments incur interest at 5% per calendar month on the outstanding balance. • Work may be paused or suspended for accounts overdue by more than 14 calendar days without prior arrangement. • All fees are exclusive of any applicable taxes, which remain the client's responsibility. No refunds are provided for work already completed and delivered unless a material breach by The Takeoff Harbour is established.
7. Confidentiality
Both parties agree to maintain strict confidentiality over all non-public information shared during an engagement. This includes but is not limited to: business strategy, financial data, client lists, marketing plans, and technical systems. This confidentiality obligation survives termination of any engagement and applies indefinitely unless the information becomes publicly available through no fault of either party. We will not reference your business as a client in any public communications without your explicit written consent.
8. Limitation of Liability
To the maximum extent permitted by applicable law: • The Takeoff Harbour's total liability for any claim arising from these Terms or any service engagement is limited to the total fees paid by the client in the three (3) calendar months immediately preceding the event giving rise to the claim. • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits, lost revenue, loss of data, business interruption, or reputational harm. • We are not liable for failures caused by factors outside our reasonable control, including third-party platform outages, algorithm changes, Force Majeure events, or client-side delays. Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be limited by law.
9. Indemnification
You agree to indemnify, defend, and hold harmless The Takeoff Harbour, its representatives, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: • Your use of the Site in breach of these Terms. • Content or materials you provide to us that infringe any third-party rights. • Your violation of any applicable law or regulation. • Any misrepresentation you make to us.
10. Third-Party Links and Services
The Site may contain links to third-party websites or embed third-party services (e.g. Calendly). These are provided for convenience only. The Takeoff Harbour has no control over and accepts no responsibility for the content, privacy practices, or terms of any third-party service. Your use of third-party services is at your own risk.
11. Disclaimers
The Site and all content are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be error-free, uninterrupted, or free from harmful components. We do not warrant the accuracy or completeness of any information on the Site.
12. Force Majeure
The Takeoff Harbour is not liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, government action, internet or infrastructure outages, cyberattacks, or changes to third-party platform policies.
13. Termination
Either party may terminate an engagement with 30 days written notice, unless otherwise specified in the engagement agreement. Upon termination, the client is liable for fees for all work completed up to the termination date. Clauses relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Australia, without regard to conflict of law provisions. Any dispute arising under these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to mediation before resorting to litigation. Any legal proceedings shall be conducted in the courts of Australia.
15. Changes to These Terms
We reserve the right to update these Terms at any time. The "Last updated" date will reflect the most recent revision. Material changes will be communicated where practicable. Continued use of the Site after any change constitutes your acceptance of the revised Terms.
16. Entire Agreement
These Terms, together with any signed engagement agreement, constitute the entire agreement between you and The Takeoff Harbour regarding the subject matter herein and supersede all prior agreements, representations, and understandings.
17. Contact
For any questions regarding these Terms: thetakeoffharbour@gmail.com